Invention Grant
- Patent Title: Systems and methods for visual presentation and selection of IVR menu
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Application No.: US13409106Application Date: 2012-03-01
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Publication No.: US08223931B1Publication Date: 2012-07-17
- Inventor: Tal Lavian , Zvi Or-Bach
- Applicant: Tal Lavian , Zvi Or-Bach
- Main IPC: H04M11/06
- IPC: H04M11/06 ; H04Q11/00 ; G06F13/12 ; G10L17/00

Abstract:
Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.
Information query