A method for analyzing queues using video analytics is provided. The method includes receiving a video comprising a plurality of images of a scene. The scene includes a queue region and an operation region. The method also includes processing at least a first image of the plurality of images to determine an occurrence of a first event associated with the operation region, and processing at least a second image of the plurality of images to determine an occurrence of a second event associated with the operation region. The method further includes determining an operation time based on an amount of time between the first event and the second event, processing at least a third image of the plurality of images to determine a quantity of entities in the queue region, and determining a wait time based on the operation time and the quantity of entities in the queue region.