Invention Grant
- Patent Title: Interacting with a user of a messaging client
- Patent Title (中): 与消息客户端的用户进行交互
-
Application No.: US11654336Application Date: 2007-01-17
-
Publication No.: US08224906B2Publication Date: 2012-07-17
- Inventor: Jussi Mikkonen , Mark Sorsa-Leslie
- Applicant: Jussi Mikkonen , Mark Sorsa-Leslie
- Applicant Address: FI Helsinki
- Assignee: Tieto Oyj
- Current Assignee: Tieto Oyj
- Current Assignee Address: FI Helsinki
- Agency: Fay Sharpe LLP
- Main IPC: G06F17/27
- IPC: G06F17/27 ; G06F15/16 ; H04L12/58 ; H04Q7/20

Abstract:
The invention discloses a method, computer system and computer program of interacting with a user of a messaging client. In the method a transactive engine engages via an agent, a natural language interaction with a user of a messaging client in order to initiate a transaction and determines, based on an adaptive script of the agent, the semantics of natural language input from the user. The existing form of the script is adapted to take into account historical interaction between the agent and the user and historical interaction between other users and the agent. The transactive engine constructs at least one command necessary to execute the transaction and transmitting the at least one command to at least one information system in order to execute the transaction. Furthermore, the transactive engine receives information about the executed transaction from the at least one information system, processes the received information relating to the executed transaction to form a natural language response to the user of the messaging client, and sends the natural language response to the messaging client.
Public/Granted literature
- US20080089490A1 Interacting with a user of a messaging client Public/Granted day:2008-04-17
Information query