Invention Grant
- Patent Title: Contact centre with improved management and allocation of resources
- Patent Title (中): 联络中心改善资源管理和配置
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Application No.: US12027640Application Date: 2008-02-07
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Publication No.: US08225322B2Publication Date: 2012-07-17
- Inventor: Pascal Davoust , Arnaud Vergnol
- Applicant: Pascal Davoust , Arnaud Vergnol
- Applicant Address: FR Paris
- Assignee: Alcatel Lucent
- Current Assignee: Alcatel Lucent
- Current Assignee Address: FR Paris
- Agency: Fay Sharpe LLP
- Priority: FR0753130 20070208
- Main IPC: G06F9/455
- IPC: G06F9/455 ; G06F9/46

Abstract:
Process for management resources each resource having one or several characteristics and, for each characteristic, a given category to which the resource belongs, this process comprising the following operations:a) identify (101) one or several characteristics required for the resources,b) identify (102) a group of resources with the required characteristic(s),c) for each resource in said group, and for each characteristic of the resource, associate (103) the resource category with a time, with a value that depends on the category,d) assign (104) a magnitude in time to each resource, called adhesion, equal to the greatest time of the resource characteristics.
Public/Granted literature
- US20080196035A1 CONTACT CENTRE WITH IMPROVED MANAGEMENT AND ALLOCATION OF RESOURCES Public/Granted day:2008-08-14
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