Invention Grant
- Patent Title: Intelligent cash recycler remote capabilities
- Patent Title (中): 智能现金回收机远程功能
-
Application No.: US12238134Application Date: 2008-09-25
-
Publication No.: US08229816B1Publication Date: 2012-07-24
- Inventor: Paul Martin Mattison , Timothy Bryan Vannatter
- Applicant: Paul Martin Mattison , Timothy Bryan Vannatter
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Moore and Van Allen, PLLC
- Agent Michael A. Springs; Jeffrey R. Gray
- Main IPC: G06Q40/00
- IPC: G06Q40/00

Abstract:
A method, system, computer program product, and apparatus, or a combination of the foregoing for remotely connecting to an Intelligent Cash Recycler. A user connects to any Intelligent Cash Recycler tied into the system in order to remotely access, monitor, communicate, update, trouble-shoot, perform maintenance on, and settle accounts of the remotely located Intelligent Cash Recyclers. Incident reports are created in real-time to indicate when there is an issue with a particular Intelligent Cash Recycler. The system routes the incident reports to the appropriate groups, so that the groups may address the incident reports and resolve the problem. Specifically, a group may, for example, resolve some incidents by making changes to the remotely located cash recycler configuration settings, pushing new files to the recycler, or updating the software or firmware associated with the remotely located cash recycler.
Information query