Invention Grant
US08233613B1 Monitoring key-press delay and duration to determine need for assistance
有权
监控按键延迟和持续时间以确定需要帮助
- Patent Title: Monitoring key-press delay and duration to determine need for assistance
- Patent Title (中): 监控按键延迟和持续时间以确定需要帮助
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Application No.: US11805050Application Date: 2007-05-22
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Publication No.: US08233613B1Publication Date: 2012-07-31
- Inventor: Paul Michaelis , David Mohler , Michael J. Thomas
- Applicant: Paul Michaelis , David Mohler , Michael J. Thomas
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M1/00
- IPC: H04M1/00
Abstract:
In a user-interactive system, such as an interactive voice response (IVR) system, the duration and/or force of key-presses by the user and/or the speed of response to prompts by the user are used to make inferences about the user, such as whether the user is impaired or is growing frustrated. The user interface is modified based on the inferences.
Information query
