Invention Grant
- Patent Title: Method and apparatus for quality assurance in a multimedia communications environment
- Patent Title (中): 多媒体通信环境中质量保证的方法和装置
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Application No.: US11872698Application Date: 2007-10-15
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Publication No.: US08259711B2Publication Date: 2012-09-04
- Inventor: Avishai Elazar , Ilan Freedman
- Applicant: Avishai Elazar , Ilan Freedman
- Applicant Address: IL Raanana
- Assignee: Nice Systems Ltd.
- Current Assignee: Nice Systems Ltd.
- Current Assignee Address: IL Raanana
- Agency: Pearl Cohen Zedek Latzer, LLP
- Main IPC: H04L12/66
- IPC: H04L12/66 ; H04M1/64 ; H04M11/00 ; H04M15/00 ; H04M3/00
Abstract:
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a VoIP communication between an agent and a customer and recording servers, which record data associated with the VoIP communication.
Public/Granted literature
- US20080063179A1 METHOD AND APPARATUS FOR QUALITY ASSURANCE IN A MULTIMEDIA COMMUNICATIONS ENVIRONMENT Public/Granted day:2008-03-13
Information query
