Invention Grant
US08259913B2 Method for enhancing processing priority, method for implementing interactive service, method for generating customized IVR flow, and corresponding apparatus and system 有权
提高处理优先级的方法,实现交互式服务的方法,生成定制IVR流的方法,以及对应的装置和系统

  • Patent Title: Method for enhancing processing priority, method for implementing interactive service, method for generating customized IVR flow, and corresponding apparatus and system
  • Patent Title (中): 提高处理优先级的方法,实现交互式服务的方法,生成定制IVR流的方法,以及对应的装置和系统
  • Application No.: US12604011
    Application Date: 2009-10-22
  • Publication No.: US08259913B2
    Publication Date: 2012-09-04
  • Inventor: Xiaoli Wang
  • Applicant: Xiaoli Wang
  • Applicant Address: CN Shenzhen
  • Assignee: Huawei Technologies Co., Ltd.
  • Current Assignee: Huawei Technologies Co., Ltd.
  • Current Assignee Address: CN Shenzhen
  • Agency: Brinks Hofer Gilson & Lione
  • Priority: CN200810171249 20081027
  • Main IPC: H04M1/64
  • IPC: H04M1/64 H04M3/00
Method for enhancing processing priority, method for implementing interactive service, method for generating customized IVR flow, and corresponding apparatus and system
Abstract:
Embodiments of the present invention provide a method, apparatus and system for enhancing a processing priority. The method include: acquiring a predefined processing priority which includes a first priority and a second priority; and adjusting the first priority and/or the second priority to a third priority higher than the first priority and/or a fourth priority higher than the second priority respectively according to relevant information of a subscriber. The embodiments of the present invention adjust the processing priority of service according to the relevant information of the subscriber, to make the adjusted processing priority be higher than the predefined processing priority; therefore, it can provide different subscribers with customized service information providing sequences according to their operation habits, so as to simplify the procedure for service operation, shorten the time interval for service operation, and realize the customization for service operation.
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