A user of a user computer whose hard disk drive (HDD) is “fried” can press a special key to cause BIOS to automatically gather location information about the computer from its GPS receiver and gather information about the HDD, activate a WWAN transceiver, and automatically send the location and HDD information over the WWAN to a service computer, which may return a location of a nearest service center to the user computer and any other advice including recovery advice for the HDD that the service center might be able to divine from the information sent to it by the user computer.