Invention Grant
US08279779B2 Method and system for virtual agent session monitoring and barge-in
有权
虚拟代理会话监控和插入的方法和系统
- Patent Title: Method and system for virtual agent session monitoring and barge-in
- Patent Title (中): 虚拟代理会话监控和插入的方法和系统
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Application No.: US12635477Application Date: 2009-12-10
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Publication No.: US08279779B2Publication Date: 2012-10-02
- Inventor: Amit Singh , Amar Nageswaram , Dinyar Kavouspour , Fari Ebrahimi , Tao Yang
- Applicant: Amit Singh , Amar Nageswaram , Dinyar Kavouspour , Fari Ebrahimi , Tao Yang
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04L12/16
- IPC: H04L12/16 ; H04M3/00 ; G06F3/00
Abstract:
An approach is provided for virtual agent session monitoring and barge-in. A platform monitors content of a communication session between a virtual agent and a user and determines whether the content satisfies a pre-defined rule. Further, the platform selectively initiates a barge-in of the communication session by a live agent based on the determination.
Public/Granted literature
- US20110141919A1 METHOD AND SYSTEM FOR VIRTUAL AGENT SESSION MONITORING AND BARGE-IN Public/Granted day:2011-06-16
Information query
