Invention Grant
- Patent Title: Smart load balancing for call center applications
- Patent Title (中): 呼叫中心应用的智能负载平衡
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Application No.: US12241368Application Date: 2008-09-30
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Publication No.: US08281020B2Publication Date: 2012-10-02
- Inventor: Gordon Brunson , Tibor Lukac
- Applicant: Gordon Brunson , Tibor Lukac
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06F15/177
- IPC: G06F15/177 ; G06F15/16
Abstract:
Methods, devices, and systems for smart load balancing are provided. SIP Requests destined for a particular AOR are delivered to one of several registered contact addresses according to associated availability score stored in routing element's contact resolution table. The availability score is periodically updated by the contact entity itself using the SIP PUBLISH mechanism to push the score to the routing element.
Public/Granted literature
- US20100082839A1 SMART LOAD BALANCING FOR CALL CENTER APPLICATIONS Public/Granted day:2010-04-01
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