A client apparatus transmits environmental information acquired from an environmental information acquisition device as well as a biometric authentication information matching result to a server apparatus. The server apparatus verifies the validity of the environmental information such as a luminance as well as the validity of the biometric authentication information matching result. If an environment is problematic, the server apparatus notifies the client apparatus that the environmental information is problematic. The client apparatus overcomes the problem of the environment such as the luminance based on the notification from the server apparatus and then retries a biometric authentication. The possibility of re-failure due to the environmental problem can be reduced during a retry of the biometric authentication.