Invention Grant
- Patent Title: Solution search for software support
- Patent Title (中): 解决方案搜索软件支持
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Application No.: US13301527Application Date: 2011-11-21
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Publication No.: US08296311B2Publication Date: 2012-10-23
- Inventor: Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
- Applicant: Roman Rapp , Constantin Savu , Tilmann Haeberle , Thomas Schneider , Olena Kushakovska , Jean-Pierre Djamdji
- Applicant Address: DE Walldorf
- Assignee: SAP AG
- Current Assignee: SAP AG
- Current Assignee Address: DE Walldorf
- Agency: Brake Hughes Bellermann LLP
- Main IPC: G06F17/30
- IPC: G06F17/30

Abstract:
A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
Public/Granted literature
- US20120066218A1 SOLUTION SEARCH FOR SOFTWARE SUPPORT Public/Granted day:2012-03-15
Information query