A method and system for providing support for a Java™ based software application in a communication system. The communication system includes a support server communicating with an application server. The Java™ based software application has a plurality of instances installed on the application server. The method includes receiving a first attribute-list corresponding to an instance of the Java™ based software application from the application server based on an operating environment of the instance. The method further includes comparing a second attribute-list stored on the support server with the first attribute-list. Thereafter, based on the comparison, a diagnostic report for the instance of the Java™ based software application is displayed.