Invention Grant
- Patent Title: Method and apparatus for processing of a toll free call service alarm
- Patent Title (中): 处理免费电话服务报警的方法和装置
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Application No.: US12175228Application Date: 2008-07-17
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Publication No.: US08306200B2Publication Date: 2012-11-06
- Inventor: Paritosh Bajpay , Mojgan Dardashti , Zhiqiang Qian , Michael John Zinnikas
- Applicant: Paritosh Bajpay , Mojgan Dardashti , Zhiqiang Qian , Michael John Zinnikas
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: H04M1/56
- IPC: H04M1/56 ; H04Q3/62 ; H04J3/14 ; G06F15/16

Abstract:
A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.
Public/Granted literature
- US20100014651A1 METHOD AND APPARATUS FOR PROCESSING OF A TOLL FREE CALL SERVICE ALARM Public/Granted day:2010-01-21
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