Invention Grant
- Patent Title: System and method for retaining calls into a call center
- Patent Title (中): 将呼叫保留到呼叫中心的系统和方法
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Application No.: US11903240Application Date: 2007-09-20
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Publication No.: US08306211B2Publication Date: 2012-11-06
- Inventor: Adam Waalkes , Gilad Odinak , Haodong (Howard) Jiang , Matthew Thorn , Tom McCann
- Applicant: Adam Waalkes , Gilad Odinak , Haodong (Howard) Jiang , Matthew Thorn , Tom McCann
- Applicant Address: US WA Bellevue
- Assignee: Intellisist, Inc.
- Current Assignee: Intellisist, Inc.
- Current Assignee Address: US WA Bellevue
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A system and method for retaining calls info a call center is provided. A multiplicity of calls is received into a call center. The nature of each call is determined and the calls are temporarily saved. One or more of the saved calls is retained by performing a plurality of evaluations against criteria. The saved calls that are not retained are discarded. Each of the saved calls retained are stored as a recording identified by the nature of each call.
Public/Granted literature
- US20090080640A1 System and method for retaining calls into a call center Public/Granted day:2009-03-26
Information query
