An information processing apparatus includes a pattern extraction unit, a rule extraction unit, and a reflection information generation unit. The pattern extraction unit is configured to extract an operation pattern of each of users from operation history information obtained from a plurality of devices to be operated, the operation history information at least including information regarding operation histories of the users and device states. The rule extraction unit is configured to extract incorrect operation patterns from the operation patterns extracted by the pattern extraction unit, the incorrect operation patterns being operation patterns caused by incorrect operations performed by the users. The reflection information generation unit is configured to identify a cause of the incorrect operations from types of the incorrect operation patterns and generate, based on the cause of the incorrect operations, reflection information configured to be reflected in functions of the devices to be operated.