Invention Grant
- Patent Title: Dialog filtering for filling out a form
- Patent Title (中): 对话框过滤填写表单
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Application No.: US12236183Application Date: 2008-09-23
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Publication No.: US08326622B2Publication Date: 2012-12-04
- Inventor: Carl Joseph Kraenzel , David M. Lubensky , Baiju Dhirajlal Mandalia
- Applicant: Carl Joseph Kraenzel , David M. Lubensky , Baiju Dhirajlal Mandalia
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Schmeiser, Olsen & Watts
- Agent Anna Linne
- Main IPC: G10L15/00
- IPC: G10L15/00

Abstract:
The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent's computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.
Public/Granted literature
- US20100076760A1 DIALOG FILTERING FOR FILLING OUT A FORM Public/Granted day:2010-03-25
Information query