Invention Grant
- Patent Title: Community driven prioritization of customer issues
- Patent Title (中): 社区驱动客户问题的优先排序
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Application No.: US11464063Application Date: 2006-08-11
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Publication No.: US08327276B2Publication Date: 2012-12-04
- Inventor: Sharat Shroff , Justin D Ronco , Joedy K Blackstad , Wilhelmina P Dietrich
- Applicant: Sharat Shroff , Justin D Ronco , Joedy K Blackstad , Wilhelmina P Dietrich
- Applicant Address: US WA Redmond
- Assignee: Microsoft Corporation
- Current Assignee: Microsoft Corporation
- Current Assignee Address: US WA Redmond
- Agency: Lee & Hayes, PLLC
- Main IPC: G06F15/16
- IPC: G06F15/16 ; G06F3/00 ; G06Q30/00

Abstract:
Community driven prioritization of customer issues is described. In an implementation, a selectable portion of a user interface providing interaction with a community forum is selectable by a user to indicate agreement and associate with a posting in the community forum. The user may then automatically be provided results generated in response to the posting. In another implementation, associations matching a plurality of users and postings are utilized to assign priority to the postings and to prioritize responses to the postings.
Public/Granted literature
- US20080040427A1 Community Driven Prioritization of Customer Issues Public/Granted day:2008-02-14
Information query