Invention Grant
- Patent Title: Method and system for creating natural language understanding grammars
- Patent Title (中): 创建自然语言理解语法的方法和系统
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Application No.: US13351383Application Date: 2012-01-17
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Publication No.: US08335690B1Publication Date: 2012-12-18
- Inventor: Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
- Applicant: Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
- Applicant Address: US OH Cincinnati
- Assignee: Convergys Customer Management Delaware LLC
- Current Assignee: Convergys Customer Management Delaware LLC
- Current Assignee Address: US OH Cincinnati
- Agency: Frost Brown Todd LLC
- Main IPC: G10L21/00
- IPC: G10L21/00
Abstract:
Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
Information query
