Invention Grant
US08345857B2 Method for reducing non-value added time between calls serviced at a call center
有权
减少在呼叫中心服务的呼叫之间的非增值时间的方法
- Patent Title: Method for reducing non-value added time between calls serviced at a call center
- Patent Title (中): 减少在呼叫中心服务的呼叫之间的非增值时间的方法
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Application No.: US12239738Application Date: 2008-09-26
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Publication No.: US08345857B2Publication Date: 2013-01-01
- Inventor: Garett W. Gould , Mark Gibb , Jonathan W. Johnson , Scott A. Kubicki , Terry M. Inch
- Applicant: Garett W. Gould , Mark Gibb , Jonathan W. Johnson , Scott A. Kubicki , Terry M. Inch
- Applicant Address: US MI Detroit
- Assignee: General Motors LLC
- Current Assignee: General Motors LLC
- Current Assignee Address: US MI Detroit
- Agency: Dierker & Associates, P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If, however, the advisor activates the after-call-work state during the call, then upon completion of the call, the method includes activating the after-call-work state.
Public/Granted literature
- US20100080377A1 METHOD FOR REDUCING NON-VALUE ADDED TIME BETWEEN CALLS SERVICED AT A CALL CENTER Public/Granted day:2010-04-01
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