Invention Grant
- Patent Title: Interactive voice response and secure media system integration
- Patent Title (中): 交互式语音响应和安全媒体系统集成
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Application No.: US11554203Application Date: 2006-10-30
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Publication No.: US08355323B2Publication Date: 2013-01-15
- Inventor: Parameswaran Kumarasamy , Soumya Kalahasti , Prasad Miriyala , Manjunath Bangalore
- Applicant: Parameswaran Kumarasamy , Soumya Kalahasti , Prasad Miriyala , Manjunath Bangalore
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Haynes and Boone LLP
- Main IPC: H04J1/16
- IPC: H04J1/16 ; H04L12/28 ; H04L12/56
Abstract:
In one embodiment, a method is provided, including: initiating an interactive voice response (IVR) session between a first endpoint and an IVR system over an IP network; establishing a first media path between the first endpoint and a second endpoint; establishing a second media path between the first endpoint and the IVR system; and receiving at the IVR system a notice of a telephony event from the first endpoint. In another embodiment, a method is provided, including: initiating an interactive voice response (IVR) session between a first endpoint and an IVR system over an IP network; establishing a secure media path between the first endpoint and a second endpoint; and receiving an unsecured notice of a telephony event from the first endpoint.
Public/Granted literature
- US20080101336A1 INTERACTIVE VOICE RESPONSE AND SECURE MEDIA SYSTEM INTEGRATION Public/Granted day:2008-05-01
Information query
