Invention Grant
- Patent Title: Real time automatic caller speech profiling
- Patent Title (中): 实时自动呼叫者语音分析
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Application No.: US12615384Application Date: 2009-11-10
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Publication No.: US08358747B2Publication Date: 2013-01-22
- Inventor: Sheri G. Daye , Peeyush Jaiswal , Fang Wang
- Applicant: Sheri G. Daye , Peeyush Jaiswal , Fang Wang
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Law Office of Jim Boice
- Agent John R. Pivnichny
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M1/00 ; G10L17/00

Abstract:
A computer-implemented method, system, and computer program product for recognizing a voice input to an interactive voice recognition system is presented. An initial caller voice input is received from a caller. In response to determining that the initial caller voice input is a computer-unintelligible voice input that does not match any entry from a lexicon of known voice inputs, the caller is prompted to transmit a secondary input to clarify the computer-unintelligible voice input. The secondary input is utilized to match the computer-unintelligible voice input with a specific known voice input from the lexicon of known voice inputs. The lexicon of known voice inputs is then updated with the computer-unintelligible voice input.
Public/Granted literature
- US20110110502A1 REAL TIME AUTOMATIC CALLER SPEECH PROFILING Public/Granted day:2011-05-12
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