Invention Grant
- Patent Title: Interactive voice response (IVR) cloud user interface
- Patent Title (中): 交互式语音响应(IVR)云用户界面
-
Application No.: US12651283Application Date: 2009-12-31
-
Publication No.: US08358753B2Publication Date: 2013-01-22
- Inventor: Lisa Seacat DeLuca
- Applicant: Lisa Seacat DeLuca
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Carey, Rodriguez, Greenberg & O'Keefe
- Agent Steven M. Greenberg, Esq.
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M1/64 ; H04M3/42 ; G06F15/16

Abstract:
Embodiments of the present invention provide a method, system and computer program product for tag cloud prompting in an interactive voice response (IVR) system. In an embodiment of the invention, an IVR prompting method can include loading a set of options in an option set for a caller to an IVR application from over a network, identifying commonly selected options in the options set in a data store of historically selected options, generating a tag cloud for the option set with options in the option set that are more commonly selected being more emphasized than options in the option set that are less commonly selected, and directing a display of the tag cloud in a telephonic device of the caller.
Public/Granted literature
- US20110158392A1 INTERACTIVE VOICE RESPONSE (IVR) CLOUD USER INTERFACE Public/Granted day:2011-06-30
Information query