Invention Grant
- Patent Title: System and method for generating forecasts and analysis of contact center behavior for planning purposes
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Application No.: US13245463Application Date: 2011-09-26
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Publication No.: US08359222B2Publication Date: 2013-01-22
- Inventor: Eric D. Kosiba , Douglas G. Newhard , Neofytos C. Papadopoulos
- Applicant: Eric D. Kosiba , Douglas G. Newhard , Neofytos C. Papadopoulos
- Applicant Address: US MD Annapolis
- Assignee: Bay Bridge Technologies, Inc.
- Current Assignee: Bay Bridge Technologies, Inc.
- Current Assignee Address: US MD Annapolis
- Agency: Ice Miller LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00
Abstract:
A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
Public/Granted literature
- US20120016712A1 System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes Public/Granted day:2012-01-19
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