Provided is an information processing apparatus which suitably collects information necessary for performing a cause analysis when a communication failure occurs. To accomplish this, when communication is performed between an information processing apparatus 102 and an external apparatus 101 through a network, determination is made as to whether or not the communication between the information processing apparatus 102 and the external apparatus 101 has properly been performed from the time the connection is established until the time the connection is disconnected. As a result of the determination, if it is determined that the communication during the connection has not properly been performed, communication packets transmitted or received between the information processing apparatus 102 and the external apparatus 101 during the connection are stored.