Invention Grant
- Patent Title: Systems and methods for building asset based natural language call routing application with limited resources
- Patent Title (中): 用资源有限的资源建立自然语言呼叫路由应用的系统和方法
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Application No.: US11454694Application Date: 2006-06-16
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Publication No.: US08370127B2Publication Date: 2013-02-05
- Inventor: Ea-Ee Jan , Xiang Li , David Lubensky , Osamuyimen Thompson Stewart
- Applicant: Ea-Ee Jan , Xiang Li , David Lubensky , Osamuyimen Thompson Stewart
- Applicant Address: US MA Burlington
- Assignee: Nuance Communications, Inc.
- Current Assignee: Nuance Communications, Inc.
- Current Assignee Address: US MA Burlington
- Agency: Wolf, Greenfield & Sacks, P.C.
- Main IPC: G06F17/27
- IPC: G06F17/27 ; G10L15/00 ; G10L11/00 ; H04M1/64

Abstract:
A method of processing limited natural language data to automatically develop an optimal feature set, bypassing the standard Wizard of OZ (WOZ) approach. Natural language understanding models process existing data from other domains, such as the Internet, for domain-specific adaptation through the use of an optimal feature set. When the optimal feature set is passed on to any engine, the optimal feature set produces robust models that can be used for natural language call routing.
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