Invention Grant
US08370127B2 Systems and methods for building asset based natural language call routing application with limited resources 有权
用资源有限的资源建立自然语言呼叫路由应用的系统和方法

Systems and methods for building asset based natural language call routing application with limited resources
Abstract:
A method of processing limited natural language data to automatically develop an optimal feature set, bypassing the standard Wizard of OZ (WOZ) approach. Natural language understanding models process existing data from other domains, such as the Internet, for domain-specific adaptation through the use of an optimal feature set. When the optimal feature set is passed on to any engine, the optimal feature set produces robust models that can be used for natural language call routing.
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