A token process including storing transaction data for purchase of a product, generating a token for redemption of the product, providing access to the token over a communications network, and sending the token to a handheld device on receipt of a request for the token, the token being readable from the handheld device by a reading device at point of provision of the product. A handheld device including wireless communication means for receiving ticket data, the ticket data adapted to generate a visual display on said handheld device readable by a reading device to redeem a product corresponding to the ticket.