Invention Grant
- Patent Title: Survey lifecycle tracking
- Patent Title (中): 调查生命周期跟踪
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Application No.: US12437494Application Date: 2009-05-07
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Publication No.: US08370221B2Publication Date: 2013-02-05
- Inventor: Brian William Ford , Dean Victor Vocaturo
- Applicant: Brian William Ford , Dean Victor Vocaturo
- Applicant Address: US NY New York
- Assignee: American Express Travel Related Services Company, Inc.
- Current Assignee: American Express Travel Related Services Company, Inc.
- Current Assignee Address: US NY New York
- Agency: Snell & Wilmer L.L.P.
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q40/00 ; G06F17/00 ; G06F7/00

Abstract:
Tracking and management data for a survey distribution and response lifecycle is disclosed. The system generates and links tracking data for both the distribution and the response, generates indicators that include the tracking data, and encodes the indicators so that the indicators are detectable as the indicators traverse various events and locations throughout the lifecycle. A detailed audit trail of each event in the distribution and response lifecycle is constructed using data matching methods and various statistics regarding the lifecycle, such that the response habits of customers are formulated.
Public/Granted literature
- US20090228344A1 SURVEY LIFECYCLE TRACKING Public/Granted day:2009-09-10
Information query