Invention Grant
US08370437B2 Method and apparatus to associate a modifiable CRM related token to an email
有权
将可修改的CRM相关令牌与电子邮件相关联的方法和设备
- Patent Title: Method and apparatus to associate a modifiable CRM related token to an email
- Patent Title (中): 将可修改的CRM相关令牌与电子邮件相关联的方法和设备
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Application No.: US11021452Application Date: 2004-12-23
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Publication No.: US08370437B2Publication Date: 2013-02-05
- Inventor: Daniel Norbert Duffek , Dominic Justin Emile Joseph Pouzin , Israel Hilerio , Lyle Gordon Curry
- Applicant: Daniel Norbert Duffek , Dominic Justin Emile Joseph Pouzin , Israel Hilerio , Lyle Gordon Curry
- Applicant Address: US WA Redmond
- Assignee: Microsoft Corporation
- Current Assignee: Microsoft Corporation
- Current Assignee Address: US WA Redmond
- Main IPC: G06F15/16
- IPC: G06F15/16 ; G06F15/173
Abstract:
A method and apparatus to associate incoming emails to a customer relationship management (CRM) object is disclosed. The method may include creating a user configurable tracking token that relates an email to a CRM object, attaching the tracking token to an outgoing email, sending the outgoing email to recipients, receiving an incoming email, determining whether the incoming email has a tracking token and if the incoming email has a tracking token, associating the incoming email with the matching CRM object.
Public/Granted literature
- US20060155715A1 Method and apparatus to associate a modifiable CRM related token to an email Public/Granted day:2006-07-13
Information query
