An apparatus communicating with a gateway apparatus on a control system network for facility equipment, via an information system network, includes a unit which stores not less than one piece of virtual point information defining a virtual point combined with not less than one piece of facility equipment, a user authentication unit which performs user authentication for a user associated with a client, a unit which receives a request for control on one virtual point from the client, a unit which creates a remote control command for the facility equipment associated with the request based on the virtual point information when the request has been received and the user authentication has succeeded, and a unit which transmit the remote control command to the gateway via the information system network when tenant authentication for a tenant associated with the agent apparatus which is performed by the gateway has succeeded.