Ways of presenting a custom greeting to a user who retrieves a voicemail that was left by a caller are disclosed. In one embodiment, a voicemail server facilitates storing a voicemail in connection with an identifier that is associated with a calling device that was used by a caller in an attempt to call the user. A user-specific name is automatically retrieved based on the identifier. This name can be retrieved from the user's mobile device or from a remote address book. When the user retrieves his or her messages, the voicemail server presents a custom announcement introducing the message, where the custom announcement is based on the name retrieved.