Invention Grant
- Patent Title: Systems and methods for endpoint recording using recorders
- Patent Title (中): 使用记录仪进行端点记录的系统和方法
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Application No.: US12769545Application Date: 2010-04-28
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Publication No.: US08379835B1Publication Date: 2013-02-19
- Inventor: Jamie Richard Williams , Thomas Z. Dong , Mark Edmund Coleman
- Applicant: Jamie Richard Williams , Thomas Z. Dong , Mark Edmund Coleman
- Applicant Address: US GA Roswell
- Assignee: Verint Americas, Inc.
- Current Assignee: Verint Americas, Inc.
- Current Assignee Address: US GA Roswell
- Agency: Meunier Carlin & Curfman
- Main IPC: H04M1/65
- IPC: H04M1/65 ; H04M3/523 ; H04L12/66 ; H04M3/54

Abstract:
Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.
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