A system and method of the present invention allow communication via electronic messages between a Customer and a domain name Registrar, avoiding traditional electronic mail (email) communication. Email messages may not be delivered to the Customer for various reasons including the situations where the Customer employs anti-SPAM protective technologies. The system and method of the present invention establish a Communication Link between a Customer's Computer and Registrar's Server, which avoids anti-SPAM protective technologies and email messaging altogether. Information relating to the communication may be stored on a database and the system may present the Customer with various options relating to a domain service. The implementation of this invention would result in a higher rate of delivered messages to the Customer.