Invention Grant
- Patent Title: Peer-to-peer telephony recording
- Patent Title (中): 对等电话记录
-
Application No.: US12651051Application Date: 2009-12-31
-
Publication No.: US08380872B2Publication Date: 2013-02-19
- Inventor: Stas Margolis , Leon Portman , Mordehai Cory
- Applicant: Stas Margolis , Leon Portman , Mordehai Cory
- Applicant Address: IL Raanana
- Assignee: Nice Systems Ltd.
- Current Assignee: Nice Systems Ltd.
- Current Assignee Address: IL Raanana
- Agency: Pearl Cohen Zedek Latzer, LLP
- Main IPC: G06F15/173
- IPC: G06F15/173 ; G06F15/16

Abstract:
System and method for recording communication sessions in a peer-to-peer communication networks. End-devices of the peer to peer communication network may register with a selected super-node that may fork media to a recording system for recording. Communication sessions arriving at a call center may be transferred between the external end-device and the target agent end-device via a recorder and the communication session media may be recorded. Alternatively, a conference call may be established between an external end-device, a target agent end-device of a call center and a recorder over a peer-to-peer communication network. After the conference call is established, the recorder may receive media transferred between the external end-device and the target agent end-device and record that media.
Public/Granted literature
- US20110161654A1 PEER-TO-PEER TELEPHONY RECORDING Public/Granted day:2011-06-30
Information query