In a document personalization production system, an application framework is provided between a production manager and one or more machines to enable new hardware and/or new functions for the creation, production, printing, attachment, and delivery of personalized documents. The application framework provides the application program interfaces, the graphical user interfaces, and the plugins required to implement the new hardware and/or new function into an existing document personalization production system without having to reprogram the production manager. The application framework may comprise or connect a number of service modules so that production manager applications are compatible across multiple machines or stations of the document personalization production system.