Invention Grant
- Patent Title: Bidding work assignment on conference/subscribe RTP clearing house
- Patent Title (中): 会议/订阅RTP结算所招标工作
-
Application No.: US12563831Application Date: 2009-09-21
-
Publication No.: US08385533B2Publication Date: 2013-02-26
- Inventor: Andrew D. Flockhart , Robert C. Steiner
- Applicant: Andrew D. Flockhart , Robert C. Steiner
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A distributed contact center and method of managing tasks within such a contact center is provided. The various sites of the distributed contact center are adapted to bid on contacts by transmitting bids to a work item distribution mechanism via RTP streams, thereby enabling the work item distribution mechanism to analyze the bids in real-time and route the contact accordingly.
Public/Granted literature
- US20110071879A1 BIDDING WORK ASSIGNMENT ON CONFERENCE/SUBSCRIBE RTP CLEARING HOUSE Public/Granted day:2011-03-24
Information query
