Invention Grant
US08396192B2 Desktop recording architecture for recording call sessions over a telephony network
有权
用于通过电话网络记录呼叫会话的桌面记录架构
- Patent Title: Desktop recording architecture for recording call sessions over a telephony network
- Patent Title (中): 用于通过电话网络记录呼叫会话的桌面记录架构
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Application No.: US12716810Application Date: 2010-03-03
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Publication No.: US08396192B2Publication Date: 2013-03-12
- Inventor: James Paul Martin, II , Mike Maciej
- Applicant: James Paul Martin, II , Mike Maciej
- Applicant Address: US MN Minneapolis
- Assignee: Calabrio, Inc.
- Current Assignee: Calabrio, Inc.
- Current Assignee Address: US MN Minneapolis
- Agency: Faegre Baker Daniels LLP
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
Systems and methods for recording call sessions over a telephony network using a desktop recording architecture are disclosed. An illustrative system for recording call sessions over a telephony network includes one or more user telephone stations equipped with a telephone and computer desktop, and one or more additional record services or record servers. A desktop recording service associated with the computer desktop is configured to operate as either a primary or secondary recording service for recording inbound or outbound calls conducted over the user telephone station.
Public/Granted literature
- US20110216896A1 DESKTOP RECORDING ARCHITECTURE FOR RECORDING CALL SESSIONS OVER A TELEPHONY NETWORK Public/Granted day:2011-09-08
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