In one or more embodiments, one or more methods and/or systems described can perform establishing communication with a wireless access point via a mobile device coupled to a first network; receiving at least one message via the mobile device; determining at least one issue using the at least one message; isolating the at least one issue; and determining at least one resolution to the at least one issue. In one or more embodiments, isolating the at least one issue includes determining a side of a demarcation point that is associated with the at least one issue and/or determining at least one device associated with the at least one issue. For example, the at least one device can include the wireless access point, a network device used in providing communication to the wireless access point via a second network, or a device coupled to the wireless access point.