Invention Grant
US08406384B1 Universally tagged frequent call-routing user queries as a knowledge base for reuse across applications
有权
通用标记频繁的呼叫路由用户查询作为跨应用程序重用的知识库
- Patent Title: Universally tagged frequent call-routing user queries as a knowledge base for reuse across applications
- Patent Title (中): 通用标记频繁的呼叫路由用户查询作为跨应用程序重用的知识库
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Application No.: US13352640Application Date: 2012-01-18
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Publication No.: US08406384B1Publication Date: 2013-03-26
- Inventor: Rèal Tremblay , Alina Andreevskaia
- Applicant: Rèal Tremblay , Alina Andreevskaia
- Applicant Address: US MA Burlington
- Assignee: Nuance Communications, Inc.
- Current Assignee: Nuance Communications, Inc.
- Current Assignee Address: US MA Burlington
- Agency: Sunstein Kann Murphy & Timbers LLP
- Main IPC: H04M1/64
- IPC: H04M1/64
Abstract:
A computer-implemented method is described for developing query tags for classification of user queries to a call routing application. Multiple user query corpuses are accessed that contain user queries from multiple call routing applications in multiple different vertical domains. A set of frequent user queries are selected which appear in multiple different query corpuses in multiple different vertical domains. From these are developed frequent query tags for semantic classification of the frequent user queries. The frequent query tags are then stored in a query tag database.
Information query
