Invention Grant
- Patent Title: Method of unifying control of contact center system
- Patent Title (中): 联络中心系统统一控制方法
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Application No.: US12356664Application Date: 2009-01-21
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Publication No.: US08411840B2Publication Date: 2013-04-02
- Inventor: Edward Kuns , Biswajeet Mukherjee , Robert Owens
- Applicant: Edward Kuns , Biswajeet Mukherjee , Robert Owens
- Applicant Address: US MA Chelmford
- Assignee: Aspect Software Inc.
- Current Assignee: Aspect Software Inc.
- Current Assignee Address: US MA Chelmford
- Agency: Husch Blackwell LLP
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method and apparatus are provided for changing operating parameters within an automatic contact distribution system that includes a plurality of functionally similar but structurally different automatic contact distributor subsystems. The method includes the steps of a user selecting an operating parameter for use by each of the plurality of functionally similar but structurally different automatic contact distributor subsystems, a respective conversion program for each of the plurality of functionally similar but structurally different automatic contact distributor subsystems receiving the selected operating parameter from the user and incorporating the selected operating parameter into the respective subsystems.
Public/Granted literature
- US20100008492A1 METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM Public/Granted day:2010-01-14
Information query
