Invention Grant
- Patent Title: Analysis of the temporal evolution of emotions in an audio interaction in a service delivery environment
- Patent Title (中): 分析服务交付环境中音频交互中情绪的时间演变
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Application No.: US12704172Application Date: 2010-02-11
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Publication No.: US08417524B2Publication Date: 2013-04-09
- Inventor: Om D. Deshmukh , Chitra Dorai , Shailesh Joshi , Maureen E. Rzasa , Ashish Verma , Karthik Visweswariah , Gary J. Wright , Sai Zeng
- Applicant: Om D. Deshmukh , Chitra Dorai , Shailesh Joshi , Maureen E. Rzasa , Ashish Verma , Karthik Visweswariah , Gary J. Wright , Sai Zeng
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Yee & Associates, P.C.
- Agent Louis J. Percello
- Main IPC: G10L15/06
- IPC: G10L15/06 ; G10L11/04 ; G10L11/06 ; G10L19/06 ; G10L15/00 ; G10L17/00 ; G10L11/00 ; G10L21/00
Abstract:
Analyzing an audio interaction is provided. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided.
Public/Granted literature
- US20110196677A1 Analysis of the Temporal Evolution of Emotions in an Audio Interaction in a Service Delivery Environment Public/Granted day:2011-08-11
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