Invention Grant
- Patent Title: System and method to push messages indicating status of trouble reports in a telecommunications network
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Application No.: US13563463Application Date: 2012-07-31
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Publication No.: US08422638B2Publication Date: 2013-04-16
- Inventor: Richard Stanze
- Applicant: Richard Stanze
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Jackson Walker L.L.P.
- Main IPC: H04M1/24
- IPC: H04M1/24 ; H04M3/08 ; H04M3/22
Abstract:
A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.
Public/Granted literature
- US20120294431A1 System and Method to Push Messages Indicating Status of Trouble Reports in a Telecommunications Network Public/Granted day:2012-11-22
Information query
