Invention Grant
- Patent Title: System and method for automatic call flow detection
- Patent Title (中): 自动呼叫流检测系统和方法
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Application No.: US11761162Application Date: 2007-06-11
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Publication No.: US08423635B2Publication Date: 2013-04-16
- Inventor: Jon Catlin , James Bryan Rush
- Applicant: Jon Catlin , James Bryan Rush
- Applicant Address: US AZ Phoenix
- Assignee: Enghouse Interactive Inc.
- Current Assignee: Enghouse Interactive Inc.
- Current Assignee Address: US AZ Phoenix
- Agency: Adam R. Stephenson, Ltd.
- Main IPC: G06F15/173
- IPC: G06F15/173 ; H04M1/64

Abstract:
A method and exploration engine for automatically detecting a call flow path of a voice application having a plurality of dialog states, the method comprising the steps of: identifying, in an automated manner, the plurality of dialog states of the voice application through execution of the voice application; and identifying at least one relationship between the plurality of dialog states. The method may further comprise some of the following steps: creating a unique identifier (ID) for one of the plurality of dialog states, wherein the unique ID is based on information received when executing the voice application, wherein the information comprises attributes associated with one of the plurality of dialog states; storing the unique ID and other information associated with the dialog state; and graphically illustrating a call flow path of the voice application based on the unique ID and other information stored in the database.
Public/Granted literature
- US20080304650A1 SYSTEM AND METHOD FOR AUTOMATIC CALL FLOW DETECTION Public/Granted day:2008-12-11
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