System and method for performing a videoconference. One or more computers are utilized to passively monitor a videoconference call between a plurality of participants at respective participant locations, where the videoconference call is performed using a plurality of videoconferencing endpoints at respective ones of the participant locations, and where the monitoring includes monitoring one or more parameters from each of the videoconferencing endpoints. The videoconference call is actively monitored upon detecting values of the one or more parameters from a first videoconferencing endpoint indicating a lack of call quality, thereby generating active monitor data. The active monitor data is automatically analyzed to determine at least one problem causing lack of call quality, and at least one action is automatically determined and performed to address the at least one problem. The active monitoring may also be invoked manually, e.g., in response to user input.