Invention Grant
US08437455B2 System, method and computer program product for globally portable interactive voice response (IVR) systems
有权
用于全球便携式交互式语音应答（IVR）系统的系统，方法和计算机程序产品
- Patent Title: System, method and computer program product for globally portable interactive voice response (IVR) systems
- Patent Title (中): 用于全球便携式交互式语音应答（IVR）系统的系统，方法和计算机程序产品
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Application No.: US12686015Application Date: 2010-01-12
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Publication No.: US08437455B2Publication Date: 2013-05-07
- Inventor: Siddhartha Dutta , John Bowen
- Applicant: Siddhartha Dutta , John Bowen
- Applicant Address: US NY New York
- Assignee: American Express Travel Related Services Company, Inc.
- Current Assignee: American Express Travel Related Services Company, Inc.
- Current Assignee Address: US NY New York
- Agency: Snell & Wilmer L.L.P.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/42
Abstract:
A server receives a customer service request and customer identification information associated with the customer service request. A home location of the customer is identified based, at least in part, on the customer identification information. An interactive voice response application is selected based, at least in part, on the home location. The selected interactive voice response application is provided to a voice portal, wherein the voice portal services the customer service request.
Public/Granted literature
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