Methods and apparatus for monitoring a communication network are disclosed. A disclosed method of monitoring a communication network periodically collects data from a plurality of network elements within the communication network. The disclosed method analyzes the collected data in accordance with a rule that corresponds to a characteristic of performance or capacity of the plurality of network elements to form performance or capacity data representative of a user experience of the communication network. The disclosed method then presents the performance or capacity data via a web browser using a plurality of view levels and types.