A method and an apparatus for controlling a communication established between terminals through a telecommunications system. When a malfunction event related to a communication (310) established between terminals is detected (320), a determination (330) is made in the telecommunications system of a faulty terminal and a non-faulty terminal, according to the malfunction event. Subsequently, the telecommunications systems determines (340) whether a terminal is registered for a user identifier which was registered through the faulty terminal, or which is related to it by subscription and, in that case, it establishes (350) a new communication between said registered terminal and the non-faulty terminal. The user of the non-faulty terminal can rely on the telecommunications system to recover automatically the lost communication, without trying to attempt a new communication request with an uncertain result.