Invention Grant
- Patent Title: Multi-mode IVR
- Patent Title (中): 多模式IVR
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Application No.: US13306161Application Date: 2011-11-29
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Publication No.: US08457288B2Publication Date: 2013-06-04
- Inventor: Steven N. Tischer , Robert J. Starr
- Applicant: Steven N. Tischer , Robert J. Starr
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
Included are embodiments of systems and methods for providing information. At least one embodiment of such a method includes facilitating establishment of a communication between a user on a communications device and an interface server, the interface server being configured to provide data related to an information tree to the user, the information tree being configured with a plurality of options. Some embodiments include facilitating navigation of a user through the information tree and receiving a first version of a marker from the user, the marker being configured to mark at least one position in the information tree. Still some embodiments include associating the received first version of the marker with a position in the information tree.
Public/Granted literature
- US20120069976A1 Multi-Mode IVR Public/Granted day:2012-03-22
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