Invention Grant
US08457298B2 Method and system for profiling multi-channel consumers in a call center environment
有权
在呼叫中心环境中分析多渠道消费者的方法和系统
- Patent Title: Method and system for profiling multi-channel consumers in a call center environment
- Patent Title (中): 在呼叫中心环境中分析多渠道消费者的方法和系统
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Application No.: US11801577Application Date: 2007-05-09
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Publication No.: US08457298B2Publication Date: 2013-06-04
- Inventor: Stephan Schambach
- Applicant: Stephan Schambach
- Applicant Address: US MA Woburn
- Assignee: Demandware, Inc.
- Current Assignee: Demandware, Inc.
- Current Assignee Address: US MA Woburn
- Agency: Wilmer Cutler Pickering Hale & Dorr LLP.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method of providing information related to a user's web browser session to an agent, while the agent is processing a call from the user, includes creating an association between a telephone number and the user's web browser session. The user employs the telephone number to place a telephone call. The method further includes receiving the telephone call from the user, and determining, upon receipt of the telephone call from the user, the telephone number with which the user placed the call. The method further includes using the determined telephone number and the association to identify the information related to the user's web browser session. The method also includes routing the telephone call and the information related to the user's web browser session to the agent.
Public/Granted literature
- US20080279353A1 Method and system for profiling multi-channel consumers in a call center environment Public/Granted day:2008-11-13
Information query
